Client Experience Internship

Job Title: Client Experience Internship

Location & Duration: New York City across our studios

Employment Type: Credit for Internship 15 hrs/week for 10-12 weeks

Reports to: Client Experience Manager

Client Experience Intern: NYC

alts | Alteration Specialists is looking for a Client Experience Intern

We are looking for a part-time Client Experience Intern that will play a vital role in providing exceptional customer experiences for our esteemed clients - Your primary responsibilities will include assisting our Customer Experience Manager and Associates in daily tasks and managing our online presence on platforms such as Yelp and Google. Additionally, your knowledge and experience in marketing and luxury retail will be advantageous in delivering high-quality service to our discerning clientele. 

This role is an unpaid internship but school credit can be received and a commitment of 15 hours a week with a minimum commitment of 10 to 12 weeks.

Responsibilities 

• Customer Support Learning: Work closely with the Client Experience Manager to learn how to manage and respond to customer feedback using Customer Thermometer, focusing on tone, timing, and professionalism.
• Online Presence Insights: Gain hands-on experience in managing our Yelp and Google profiles by learning how to update information, respond to reviews thoughtfully, and engage with customers to build a strong digital reputation.
• Client Relationship Skills: Observe and assist in nurturing positive client relationships, learning best practices for fostering satisfaction, loyalty, and retention.
• Customer Experience Data: Learn how to collect, organize, and interpret data related to customer feedback to identify patterns and support strategic improvements.
• Problem Resolution Training: Shadow the team in resolving client concerns and learn how to approach challenges with empathy, critical thinking, and solution-oriented communication.
• Administrative Support Development: Assist with client services-related administrative tasks such as scheduling and appointment confirmations while gaining insight into effective organizational practices

Attributes

• You are an empathetic communicator. Whether addressing concerns or celebrating successes, your communication is clear, compassionate, and effective in all situations.
• You are adaptable and resourceful. You enjoy finding creative solutions to challenges, always thinking on your feet to meet both team and client needs.
• You are collaborative and a team player. You thrive in a team-oriented environment, offering support and sharing ideas to enhance overall customer satisfaction.
• You are a strong problem solver. Whether it's a small issue or a more complex concern, you approach every challenge with a calm, methodical mindset and a commitment to resolving it promptly.
• You are customer-centric. Your top priority is always the client experience. You are dedicated to nurturing long-term relationships by ensuring every interaction exceeds expectations and fosters loyalty.
• You are highly organized and efficient. You manage multiple tasks with ease and maintain a well-organized system for tracking client concerns, feedback, and follow-ups.
• You are a lifelong learner. You actively seek opportunities for personal and professional growth, whether through feedback, training, or self-driven learning.
• You are dependable and accountable. You take full ownership of your responsibilities, ensuring that all client issues are resolved in a timely manner and your work is consistently accurate.
• You are positive and approachable. Your positive attitude is contagious, and your ability to build rapport with clients and colleagues alike creates a welcoming, supportive environment.

Experience

• Enrolled in or recently graduated from a 4-year accredited university required
• Previous experience in customer service, marketing, or luxury retail desired
• Strong communication skills, both written and verbal, with an emphasis on professionalism and courtesy required. 
• Exceptional organizational and multitasking abilities to handle various tasks efficiently required
• Familiarity with social media platforms and online review sites (e.g., Yelp, Google) desired. 
• Knowledge in video editing desired
• Experience with CRM software (e.g., Zendesk) and online reputation management platforms (Yelp, Google).
• Ability to analyze customer feedback and use data to drive improvements.
• Strong interpersonal skills and a team-oriented mindset.
• Ability to handle multiple tasks while maintaining a focus on customer satisfaction.

Note: This job description is intended to outline the general nature and key responsibilities of this position. Other duties may be assigned, and the role may evolve over time based on business needs.

Why This Role is Compelling

As a Customer Service Intern at alts, you’ll be immersed in a high touch, customer centric, environment where your voice matters. You’ll work directly with seasoned professionals in customer service and fashion, contribute to real-time projects, and gain exposure to both strategic and hands-on aspects of customer service building. We’re growing fast — and with that growth comes exciting opportunities for those who are proactive, talented, and ready to make an impact. Many of our past interns take the experience to top-tier fashion and media companies.